Privacy Policy

PRIVACY POLICY

Essar Energy Transitions Fuels prides itself in being the leading player in the decarbonisation of the UK economy through its delivery of an energy transition hub. We place great value on honesty and integrity. We are committed to protecting, safeguarding, and respecting your privacy.

In this privacy notice references to “we”, “us” and “our” means Essar Oil UK Limited (trading as “EET Fuels”) and its group of subsidiary companies (referred to as the “group” below).

Essar Oil (UK) Limited, 5th Floor, The Administration Building, Stanlow Manufacturing Complex, Ellesmere Port, Cheshire, CH65 4HB United Kingdom are a data "controller". This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the UK General Data Protection Regulation GDPR, Data Protection Act 2018.

Who does it apply to?

This privacy notice applies to individuals who visit or register to use our website, subscribe to our newsletter and when you report a problem with our site.

It is important that you read and retain this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using that information and what your rights are under the data protection legislation.

Data Protection Principles

We will comply with data protection law, which says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.

Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely in a manner to ensure appropriate security of the personal data including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage
We as the controller shall be responsible for and be able to demonstrate compliance with the Data protection Principles.

Category of Personal Data

We may collect and process the following data about you:

Personal Identity Information – such as name, postal or email address, phone number, photograph identity documents

Location Data and Online Identifiers – such as your Internet Protocol (IP address)

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Information we receive from other sources:

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

The Purposes for which we process your personal data

We use information held about you in the following ways:

Information you give to us:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to process your recruitment application

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Why do we process your personal data?

The personal data covered by this Privacy Notice are only processed:

in order to take steps at the request of an individual prior to entering into a contract;

where it is necessary to comply with a legal or regulatory obligation to which the relevant Essar company/companies is subject to;

where it is necessary for the purposes of the legitimate interests pursued by the relevant Essar company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s; or

(only if legally required) with the explicit consent of the individual.

In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Who will we share the personal data with?

The personal data covered by this Privacy Notice are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Other companies within the Essar group of companies;

Authorized third party agents, service providers, external auditors and/or subcontractors of Essar; or

A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Essar company/companies is subject to or as permitted by applicable local law.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Transfers of your personal data to other countries

Where your personal data have been transferred to companies within the Essar group and/or to authorized third parties located outside of your country (including outside of the European Economic Area and the UK) we take organisational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include ESSAR International DATA Transfer Agreement for transfers among the Essar group and international locations. You can find a copy of ESSAR International DATA Transfer Agreement Rules at https://www.eetfuels.com/privacy-policy/ or by contacting DPO@eetfuels.com.

Data Security

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Additionally, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

Personal data processed by Essar in line with this Privacy Notice will be deleted or rendered anonymous (such that it will no longer be possible to identify you);

every 7 years where you remain a customer during this period;

after 7 years for all subscribed services from our last interaction with you (that is where you have not used our services for 7 years).

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

Your rights in relation to your personal data

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a data subject access request). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the right of portability. This enables you to ask us to move, copy or transfer your personal information to another party where this processing was based on your consent or for performance of a contract or when carried out by automated means.

Request the right not to be subject to Automated Decision making. This enables you where we have automated decision making and produces a legal effect or similar for you to ask not to be subjected to automated decision.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the DPO in writing, contact DPO@eetfuels.com

Who can you contact if you have a query, concern or complaint about your personal data?

We have appointed a DPO to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. You can do this by email via DPO@eetfuels.com or in writing to Essar Oil (UK) Limited, 5th Floor, The Administration Building, Stanlow Manufacturing Complex, Ellesmere Port, Cheshire, CH65 4HB United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) with respect to data protection issues.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to our Privacy Policy

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in October 2024.